Solution
Connected worker platform: one place for instructions, skills, experts
A connected worker platform linking instructions, skills, remote experts and data for frontline teams, with AR guidance, audit trail and a KPI pilot.
In short
A connected worker platform links frontline workers to the instructions, people and data they need while they work. Actarion's connected worker platform combines AI-generated work instructions, AR guidance on tablet or AR glasses, a skills matrix, remote expert support and an audit trail, so every operator works the right way.
How it works on the shop floor
How does Actarion's connected worker platform work?
- 1
Digitize the knowledge.
AI turns SOPs and work instructions into digital steps. See AI authoring.
- 2
Assign the work.
Team leaders link instructions to roles and qualifications in the skills matrix.
- 3
Guide at the point of work.
Operators follow the steps with AR on a tablet or AR glasses. See AR guidance.
- 4
Get help live.
A remote expert looks along through the operator's camera and annotates the view. See remote expert support.
- 5
Measure and improve.
Execution data flows into dashboards and the audit trail. See analytics and audit trail.
Why do frontline workers still work disconnected?
- Instructions, training records and machine data live in separate systems, or on paper.
- When something goes wrong, the operator waits for an expert who is on another shift or site.
- Team leaders do not know who is qualified for which task until a problem occurs.
- Management sees output figures, but not how the work is actually done.
What is a connected worker platform?
A connected worker platform is software that gives frontline workers digital access to instructions, checklists, colleagues and data at the point of work. A connected worker is an operator, technician or inspector who works with that digital support instead of paper and memory.
The platform also works the other way. It sends data from the shop floor back to the office: who did which task, how long it took and where deviations happened.
Key features
- Digital work instructions with images, video and AR overlays.
- Skills matrix that shows who is qualified, and updates when someone completes training.
- Remote assistance with live video and annotations.
- Digital checklists with mandatory checks and photo evidence.
- Audit trail for every execution.
- Device choice: tablet, phone, Apple Vision Pro, HoloLens 2 or Android XR.
- Console for managers with dashboards per line, team and site.
Paper vs. digital vs. digital with AR
| Criterion | Paper and separate systems | Digital tools | Connected worker platform with AR (Actarion) |
|---|---|---|---|
| Access to instructions | Binder at the line | App or PC | At the machine, as an overlay |
| Expert help | Phone call or wait | Chat or video call | Expert sees what the operator sees and annotates |
| Qualification status | Spreadsheet, often outdated | HR system | Live skills matrix linked to executions |
| Data from the floor | Manual reports | Partial | Automatic: time, confirmations, deviations |
| Audit proof | Signatures | Logs per tool | One audit trail across all work |
Use cases and industries
Industries: manufacturing, pharma and biotech, food and beverage, energy and field service.
How do you implement a connected worker platform?
- 1Start with one team. and one process where errors or downtime hurt most.
- 2Agree on KPIs and a baseline,. for example time to competence or unplanned downtime.
- 3Digitize the core instructions. and set up the skills matrix for that team.
- 4Run the pilot. with tablets first. Add AR glasses where hands-free work matters. See start a pilot.
- 5Scale. to more teams, sites and use cases, and train internal champions.
Expected results depend on your baseline.
Common mistakes
- Buying a platform before choosing use cases. Start from two or three concrete tasks, not from a feature list.
- Connecting everything at once. Integrations with MES, ERP or CMMS can follow once the pilot proves value.
- Forgetting the frontline. Involve operators early; they decide whether the tool is used.
- No owner for content. Without authors and a review cycle, instructions go stale within months.
How Actarion helps
- We connect your instructions, skills and experts in one platform, based on technology from partner DeepSight.
- AI authoring gets your existing SOPs onto the platform fast.
- AR guidance and remote assistance help operators at the machine.
- The audit trail and dashboards give quality and management real data.
- We implement locally in the Benelux and DACH, starting with a pilot.
Connect your frontline team
In a free intake call we map where your operators lose time and which use case to start with.
- Scope
- 1–2 lines, 1 process
- Duration
- 6–8 weeks
- KPIs
- lead time · first time right · errors
- Prerequisite
- baseline across several shifts
Frequently asked questions
A connected worker is a frontline employee who uses digital tools such as tablets, AR glasses and apps to access instructions, help and data during work.
No. An MES controls production orders and machines. A connected worker platform supports the people doing the work. The two complement each other: execution data flows to your MES or ERP through the API or CSV export.
No. Most teams start on tablets. AR glasses add value for hands-free tasks such as maintenance and assembly.
The DeepSight platform runs in the cloud with specialised hosting providers; on request it can also be hosted in your own environment. Users sign in with their own account or with Microsoft Entra ID (Azure AD), and roles control who can see and change what. Hosting location, certifications and retention periods are set out in the data processing agreement; DeepSight publishes its security documentation in the DeepSight Trust Center.
Pricing is tailored to your industry and sector, users and use cases. Book a free intake call for a proposal.
Production, maintenance, quality, HSE and field service. Each team uses the same instructions, data and expert support.
See your own process as a digital work instruction.
In 30 minutes we look at your process, your numbers and the fastest route to a measurable pilot. No sales pitch, just concrete advice.