Platform
Expert knowledge capture: record know-how before it retires
Expert knowledge capture records how your best people do the job, during real work, and turns it into AR work instructions before the know-how retires.
In short
Expert knowledge capture is the process of recording how experienced employees actually do a job, including the tricks that are not in any manual. With Actarion, experts record a task during real work on a tablet or AR glasses. AI turns the recording into a step-by-step work instruction that new colleagues follow with AR guidance.
How it works on the shop floor
How does expert knowledge capture work?
- 1
Choose the task.
Start with knowledge at risk: rare repairs, complex changeovers, a retiring specialist.
- 2
Record during real work.
The expert wears AR glasses or uses a tablet on a tripod and explains while working.
- 3
Structure with AI.
AI authoring splits the recording into steps with images and checks.
- 4
Validate.
The expert and a trainer review the draft and add warnings or tips.
- 5
Publish and train.
New colleagues follow the instruction with AR guidance, and the skills matrix tracks who has learned it.
What happens when your experts leave?
- Senior technicians retire, and the knowledge of that one tricky machine goes with them.
- The real procedure lives in people's heads. The written SOP is outdated or missing.
- Experts have no time to write. Every hour at a desk is an hour away from the line.
- New staff learn by shadowing, and each expert teaches a slightly different method.
What does knowledge capture do?
The capture app records the task while the expert does it: video, photos, voice notes and the sequence of actions. The expert does not stop to write. The recording syncs to the authoring studio, where AI structures it into steps.
When several experts do the same task, you can compare their recordings. The platform helps you agree on one standard method, and that becomes the instruction.
Shadowing versus captured knowledge
| Aspect | Shadowing only | Captured with Actarion |
|---|---|---|
| Expert time | Needed for every new hire | Recorded once, reused |
| Consistency | Depends on who teaches | One agreed method |
| Availability | Only when the expert is on shift | Any time, on any device |
| After retirement | Knowledge is gone | Instruction remains and can be updated |
What does it bring each role?
| Role | Benefit |
|---|---|
| Operator | Learns the expert's method, step by step, at the machine |
| Team leader | Less dependence on one or two key people |
| Quality / HSE | Tacit knowledge becomes a reviewed, approved procedure |
| HR / L&D | A structured answer to an ageing workforce |
Technical points
- Capture devices: tablets, smartphones and AR glasses. See hardware.
- Media: video, photos, audio and annotations.
- Privacy: recordings may show people. Agree on consent and retention with your works council.
How Actarion helps
- We map which knowledge is at risk and which tasks to capture first.
- We coach your experts on recording: what to say and what to show.
- We turn the first recordings into approved instructions.
- We link captured tasks to the skills matrix so you see who has taken over the knowledge.
Start with the knowledge most at risk
Book a free intake call. We help you pick the first tasks to capture.
- Scope
- 1–2 lines, 1 process
- Duration
- 6–8 weeks
- KPIs
- lead time · first time right · errors
- Prerequisite
- baseline across several shifts
Frequently asked questions
About as long as doing the task, plus some time to review the draft.
Compare both recordings and agree on one standard. That discussion alone often improves the process.
Yes. A tablet or smartphone is enough to start.
See your own process as a digital work instruction.
In 30 minutes we look at your process, your numbers and the fastest route to a measurable pilot. No sales pitch, just concrete advice.