Industry
Digital service instructions for machine builders and OEMs
Digital service instructions for machine builders: deliver AR guidance with every machine, support customers remotely and prepare for Regulation 2023/1230.
In short
Machine builders can ship digital service and operating instructions with every machine. Actarion turns your manuals into step-by-step instructions with AR guidance, for your own service engineers and for your customers' operators. Remote support connects them to your experts, and the Machinery Regulation (EU) 2023/1230 explicitly allows digital instructions.
How it works on the shop floor
How do you start a pilot in machine building?
- 1
Pick one machine type
with many service calls or long commissioning times.
- 2
Start from the existing manual
and the knowledge of your best service engineer. AI turns both into guided steps.
- 3
Decide who uses it
your own engineers, the customer's operators or both. Access rights follow from that.
- 4
Link remote support
to the instruction so your experts can see the machine without travelling.
- 5
Measure
commissioning time, first-time-fix rate and calls to the service desk for that machine type before you scale.
What challenges do machine builders face?
- Service engineers are scarce and spend days traveling.
- Customers misuse the machine or skip maintenance, and the warranty claim lands on your desk.
- Thick manuals in many languages that nobody reads.
- Installation and commissioning depend on a few experienced people.
What does the Machinery Regulation say?
- Regulation (EU) 2023/1230 replaces the Machinery Directive 2006/42/EC and applies from 20 January 2027.
- Instructions for use may be supplied in digital format. At the customer's request at the time of purchase, the manufacturer must provide a paper version free of charge.
- Digital instructions must be accessible for the expected lifetime of the machine, and for at least ten years after it is placed on the market.
- For machinery intended for non-professional users, safety information must still be supplied on paper.
Check the final text and harmonized standards with your compliance advisor.
Use cases for machine builders
| Use case | For whom | KPI |
|---|---|---|
| Installation and commissioning | Own engineers | Days on site |
| Preventive maintenance | Customer operators | Uptime at customer |
| Remote expert support | Customer and own service | First-time fix rate |
| Onboarding & training | Customer operators | Training days |
| Assembly | Own production | Assembly errors |
Anonymized case
See other anonymized cases.
The duration of a first pilot depends on scope and site. See the pilot approach for the full method.
How Actarion helps
- AI converts your manuals and service documents into guided steps.
- AR guidance for installation, maintenance and troubleshooting.
- Remote support from your service desk to the customer's floor.
- Usage data shows how customers maintain the machine.
- A service offering you can sell alongside the machine.
- Scope
- 1–2 lines, 1 process
- Duration
- 6–8 weeks
- KPIs
- Machine builders (OEM)
- Prerequisite
- baseline across several shifts
Frequently asked questions
Yes, as part of your service contract. DeepSight has a partner model in which you supply licences and ready-made instructions to your customers; Actarion helps you set this up in Europe.
Regulation (EU) 2023/1230 allows digital instructions for use, with a paper copy on request at purchase. Assess the details for your machine type.
Through the app on a tablet or smartphone at the machine, or through AR glasses. Customers get their own accounts or group access for their operators, and you decide per customer which instructions are visible.
See your own process as a digital work instruction.
In 30 minutes we look at your process, your numbers and the fastest route to a measurable pilot. No sales pitch, just concrete advice.