Faster corrective maintenance with AR remote expert support

The challenge: long downtime and limited expert availability

• Experts cannot be at every site or shift at the same moment in time
• Diagnosing complex issues remotely is difficult with only phone or email
• Travel time and waiting time extend unplanned downtime
• Knowledge from previous incidents is not always captured and reused

The solution: live AR support for corrective maintenance

With an AR remote support platform:

1. The operator detects a fault and cannot resolve it with local work instructions.
2. The operator starts an AR support session on a smart glass, tablet or smartphone.
3. A remote expert joins the session and sees what the operator sees in real time.
4. The expert adds visual annotations in the operator's field of view, such as arrows and circles.
5. Step by step, the expert guides the operator through diagnostics and repair actions.
6. The session, notes and screenshots are saved as a case for future reference.

If the fault is too complex to solve remotely, the documented session helps prepare an on site visit or escalation.

Building a reusable knowledge base

Each remote support session contributes to:

• A growing library of resolved incidents and solutions
• Training material for operators and technicians
• Better AR work instructions for future similar faults

This way, corrective maintenance becomes faster today and smarter tomorrow.

Key benefits and KPIs

Remote AR expert support for corrective maintenance delivers:

• Shorter unplanned downtime through faster fault resolution
• Higher First Time Right rate in repairs
• Longer mean time between failures through better root cause fixes
• More efficient use of expert capacity without travel and waiting time